Managed Cloud & IT services for your organisation

Leverage the expertise of Nebula Cloud Managed Services to handle the daily operations of your specialized IT Software and Infrastructure solutions, allowing your in-house IT department to focus on strategic programs and core business competencies.

Our Managed Services solution provides highly disciplined operational support, monitoring and optimization using an ITIL based approach, for IT infrastructure and software services, whether they are on-premise, in the cloud or a combination of both.

How can Nebula cloud managed services benefit you?

Cost efficiency and transparency

Plan with a predictable monthly subscription via OpEx budget, or upfront payment option.

Scalable services

Utilise scalable administration capacity without the overheads of training and upskilling.

Manage risk

Protect business-critical services through best-practice management from an expert team.

Ensure availability and service quality

Maximise efficiency with minimal downtime and service interruptions.

Future-proof

Leverage the expertise of specialists trained in new releases and latest technologies.

Drive value from your IT investment

Managed service packages can be scoped to fulfil a range of requirements, from proactive solution management through to problem resolution.

Subscription-based managed services are effective for organisations that need:

  • IT/IT team members focused on core business outcomes
  • On-demand expertise for maintenance, updates and repairs
  • Cost-effective solutions and guaranteed service levels

Nebula Managed Cloud Services offerings

  • Cloud Managed Services: Manage the post environment setup 24×7 with proactive monitoring of your environment.
  • Cloud Migration: Build a suitable migration strategy with increased security, scalability and instant availability of data.
  • Cloud Consulting: Adopt cloud seamlessly with our cloud road map, architecture basis the industry best practices.
  • Cloud Integration: Build and orchestrate a comprehensive integration strategy, encompassing Application Integration, B2B integration and cloud integration.
  • Cloud Devops: Automates and standardizes the processes for better operational efficiency, improved deployment quality.
  • Cloud Security: Principle of least privilege using access controls for users and systems, Advanced Firewall settings and adhering to cloud security best practices.
Severity Criteria Response Time
Critical Causes a severe impact to business operations (e.g., critical business processes are disabled) Six (6) business hours
No workaround available
High Causes a noncritical impact to business operations (e.g., significant degradation of quality or handling of data) Eight (8) business hours
No stable workaround available
Medium Causes a minor impact to business operations Two (2) business days
Routine Causes little or no impact to business operations Two (2) business days

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