Frequently Asked Questions

What is Nebula Cloud Marketplace?

Nebula Cloud marketplace is an online market for users could search and quickly use the software as image. Nebula Cloud will release more delivery method of products as soon as possible.

What EC2, VM instance types for the images are generated on the marketplace?

All AWS and Azure instance types are supported in the marketplace. For any specific customized requirements, please contact support team.

What is an image?

An image is an operating environment template for EC2 and VM instances. It usually includes an operating system and pre-installed software. 

What is SaaS?

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and allows users to connect to and use cloud-based apps over the Internet. Users discover SaaS products on Nebula Cloud Marketplace under SaaS Category, and are directed via links to the seller’s site to purchase and obtain access to the software. 

What operating systems does the image support?

Images provided in Nebula Cloud Marketplace are made based on AWS, Azure official systems. The following types of images are available: Ubuntu, SUSE Linux, OpenSUSE, Windows

What products are provided in Nebula Cloud Marketplace?

Nebula Cloud Marketplace Platform™ is a global multi-cloud enabled Scientific Software Marketplace platform, providing B2B, B2C IaaS, PaaS, and SaaS based solutions in the field of Engineering Services, GIS, Remote Sensing, CAD, CAM, CAE, CFD, BIM, PLM, Digital Image processing, Photogrammetry, LiDAR, IoT, Business Intelligence, Big Data, Machine Learning, Artificial Intelligence, Data and Geospatial Analytics. Also it is a single window platform to host and sell any vendor’s IaaS, PaaS, and SaaS based solutions through the platform.

What regions does Nebula Cloud support?

Our multi-cloud platform is powered by industry leading cloud providers like AWS, Azure and nCloudSwiss to serve the customers worldwide with highest availability 24*7 365 days. All regions of AWS, Azure are supported in Nebula Cloud Marketplace.

How am I billed for Nebula Cloud Marketplace Products?

All the products you purchased from the Marketplace will be billed along with your other cloud products. You can find and download your invoice within the billing center.

Can I change the marketplace image on EC2, VM instances?

Images can be deployed on Pay-As-You-Go or monthly subscription EC2, VM instances. Changing images, that is, releasing original instances and restarting new instances, may lead to data loss on the system disk. Please contact support team for any special requests.

Can I install the new version if my vendor updates the product?

If the image product provider, a third-party software provider, has updated the product and the old version remains available, you can update to the latest version based on your own needs. The service provider can also choose to remove or keep the old version, but products in use and Subscription products remain available. Version updates may cause system data loss. Backup your data before update.

How much will I be charged?

The price of each product is set by its vendor. Please note that extra taxes may apply depending on your country of regisration.

I can’t find my question on this list. How do I contact you?

Please contact our team via support@gvbgeomatics.com or admin@gvbgeomatics.com

What can I do if I am dissatisfied with software I bought?

Currently, the Marketplace does not support refunds. To report an issue or seek compensation, please directly contact the seller.

How do I get support for software I purchase on Nebula Cloud Marketplace?

Post-sales software support is provided by the seller. Every product listing has its own support details which appear on the product page for that product. You can also try contact vendors using the “contact vendor” button under “My subscriptions/orders” from the buyer console. For any other issues, Please contact our team via support@gvbgeomatics.com or admin@gvbgeomatics.com

How do I know that the software is safe to use?

All images are made based on Nebula Cloud Security-enabled operating systems to ensure the safety of the EC2, VM. The process strictly complies with Image Security Review Standard V1.0 and all images have passed the security auditing.

Security assurance

Image providers must sign the End User License Agreement with every user to make security commitments for images. Every seller is required to sign the Seller Terms with Nebula Cloud to ensure the safety of the image content. Every image provider is required to pay for its safety guarantee before offering products in the marketplace, which serves as a measure to protect users’ rights and interests.

Partners

Image providers in Nebula Cloud Marketplace are world- or region-renowned software providers.

How to launch an image on EC2, VM?

After you have subscribed, you can launch quickly in the marketplace using default configurations, or skip to EC2, VM purchase page for more configurations.

Quick Buy

The Quick Buy in marketplace allows you to quickly review, modify, and then launch a single instance of the software with settings recommended by the seller. For users with simple and clear demands, Quick Buy releases you from the complicated EC2, VM instance specification configuration. You can place an order and run the purchased image product with a few simple steps. 1. Open the image subscription page. 2. Select a Pricing mode. You can choose Pay-As-You-Go or subscription. 3. Select a region and zone. 4. Select an image version and the image version information and description are displayed. 5. Select an EC2, VM instance specification (the specification varies with regions) and the EC2, VM specification details will be displayed: CPU, memory, supported storage types. 6. Select subscription duration ( if you choose “subscription” in the step 2). 7. All estimated price packages are displayed in the pricing details. 8. Click “Agree Terms and Create Order” to complete the subscription. Other configuration options are available in EC2, VM purchase page (DaaS, HPC categories), you can jump to it by clicking “DaaS, HPC categories” on marketplace category list and proceed to EC2, VM advanced configuration if necessary.

How to subscribe and manage products in the marketplace?

Products available in Nebula Cloud Marketplace are provided by third-party software sellers who also offer the End User License Agreement (EULA or SLA). Nebula Cloud users need to agree the Terms of Use, Product Terms of Service and EULA (provided by sellers on the product details page) to complete the subscription request. Afterward, you can manage the products you have subscribed to in Nebula cloud console -> Marketplace -> My Software/Applications Subscription. For more usage and operation instructions of the product, please refer to product description details provided by the service provider.

What instance types are supported?

Sellers can set up a Minimum Server Configuration: 2 CPU and 4G memory for instance. System will filter out proper instance types which meet the software’s requirement for buyer.

What’s the refund policy and how to apply for a refund?

We currently do not support refunds. If you want to refund an image product, please contact the product vendor.We currently do not support refunds. If you want to refund an image product, please contact the product vendor or write to admin@gvbgeomatics.com

What regions are the image products supported?

When creating images, sellers can choose which Nebula Cloud regions will allow deployment of their products. A buyer can get a list of the allowed regions on the product page.

How can I know how much I am charged for a product?

For Subscription products, you can review your order before paying for it. For Pay-As-You-Go products, you can log on to the billing centre to check your overall spending.

How do I get support for software I purchase on Nebula Cloud Marketplace?

Post-sales software support is provided by the seller. Every product listing has its own support details which appear on the product page for that product. You can also try contact vendors using the “contact vendor” button under “My subscriptions/orders” from the buyer console. Please contact the product vendor or write to admin@gvbgeomatics.com

What happens when the monthly subscription period is over?

You can choose to turn on auto-renew when purchasing new Marketplace products. If you do, your EC2, VM instance and marketplace image will be automatically renewed each month. If you choose not to use auto-renew, you can either allow your EC2, VM instance and marketplace image to expire at the end of your billing period, or manually renew them from within the EC2, VM console.

How do I get support for issues I am having with Nebula Cloud Marketplace?

If you have any problems, please open a ticket with the Nebula Cloud support team. You can do this from the Nebula Cloud console homepage by clicking on “Support” in the top menu bar. A dropdown menu will appear: choose “Open a new ticket” or write to admin@gvbgeomatics.com or support@gvbgeomatics.com

What happens when vendors updates their product?

The platform does not support switches between versions so far. For an hourly-paid product, you can terminate the current product and purchase the new version of the same product. For a monthly or yearly paid product, you can purchase the new version after the subscription period of the old one expires.

How can I launch my product?

Please contact Nebula Cloud Sales personnel on the Partnership page.  Nebula Cloud sales personnel (or write to sales@gvbgeomatics.com) will provide you professional support and the product launch manual. Alternatively sellers can register directly on Nebula Partnership Page. Kindly ensure you select the right partnership category.

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